TERMS & CONDITIONS
KABAB BURGER CATERING FREQUENTLY ASKED QUESTIONS

What is the best way to contact you with questions or to place an order?

If you have any questions please call or e-mail us. We are available by phone 7 days a week from 10:00 am to 6:00 pm, and in person at Kabab Burger Restaurant.

When you are ready to place your order, type or write out your order, and send it to us via e-mail (kababburgerlafayette@gmail.com) or Fax (925-297-6357). We have order form on our website (www.kabab-burger.com) or for pick up at Kabab Burger for your use. Please let us know what time you would like to pick up the order (from 11:00 am to 6:00 pm; special arrangements can be made for earlier or later pick-ups), or what half-hour window you would like for delivery. As soon as we can, we will acknowledge your order request, call you with any questions, and ultimately send you a formal order confirmation. We require a credit card number to guarantee your order. (Important: If you do not receive a faxed / emailed confirmation of your order from us, your order has not been placed.)

If you would like to place your catering order in person, please call to make an appointment. Appointments are available between the hours of 10am – 11am and 2:30pm – 5:00pm. We are happy to help you in any way we can with your order – from quantities to platter selection; often this can be accomplished via an e-mail, phone conversation or fax exchange.

How much notice do I need to give for a catering order?

We usually require at least two days (48 hrs.) notice for orders. During particularly busy times, more notice may be required. In the case of an unanticipated event, such as a memorial, we will try our best to respond to you quickly. In the case of a staffed event (for corporate and institutional customers only), we usually require a couple of weeks.

If you would like your order delivered, it’s best to submit your order at least a week or more in advance. Our delivery schedule tends to fill up quickly. Sorry, but we are unable to reserve a delivery window without an order or a $100 date-hold deposit.

Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.

What is your delivery policy?

We schedule half-hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 10:00 to 10:30 am, and our latest is 7:30 to 8:00 pm. Ideally the end of your delivery window should be at least 15 minutes before your guests arrive, so you have time to set up your buffet. When we deliver, we simply drop off the food.

You are in charge of the set up,

since the food is essentially ready to serve.

If you would like us to help you in setting up, please let us know in advance. Additional charges for set up apply. We must also allow for a longer “set up” window.

What is the charge for delivery?

Don’t Worry, If you don’t see a city listed here, delivery is available with special arrangements. Event locations at a park or picnic site may incur additional delivery charges – please contact our catering office for more details. If an order is so large it requires two people and/or two delivery vehicles, or if there are access challenges (stairs, difficult parking, etc.), Additional charges will apply.

What can I expect when I order from Kabab Burger Catering?

All of our food is prepared to order and is intended to be served at room temperature or slightly chilled. Our philosophy of fresh, healthy food is antithetical to heat-maintained foods. We are somewhat unique in that you can simply order “party platters” for pick-up or delivery. Our prices are published, and are the same for everyone. There are no hidden costs, though some of our prices vary with seasonal availability. In all cases, we will make sure you understand clearly what you are getting, and what it costs. Whether you are trying to figure out how much food to order for an open house, birthday party, or wedding reception, we will be attentive to your needs. Please let us know what you are looking for, and we will do our best to provide helpful information.

Please note that we are not a full service catering company.

We do not provide rental equipment for private parties. We do provide on-site staff for established corporate / institutional customers and special events. Please call us for details.

How are the items on your menu packaged, presented, served, etc.?

All of our food is plattered on or in sturdy aluminum pans, plastic catering trays, or black bowls, with pop-off dome lids. They are fully garnished and ready to serve. All you must do is pop off the lid. These platters are disposable and are yours to keep.

Due to space, time, and handling constraints we are unable to use your platters.,

OUR PAYMENT AND CANCELLATION POLICY

Can I change my order once it has been placed?

We are usually able to accommodate changes made at least two days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final two days before the scheduled event date and are not able to make any changes after this time.

What is your cancellation policy?

Please let us know as soon as possible if you need to cancel you order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.

How do I pay for my order ?

You are welcome to pay with cash or credit card (we accept all major credit cards), but we do not accept personal checks. We require a credit card to guarantee all orders. Payment is due two days before the pick-up or delivery time. We will charge your card two days before your event date. If we do not receive full payment two days before the pick-up or delivery time, or are unable to process your credit card for payment, your order will not be fulfilled.

What are “service items” and how do I get them?

Service items include: biodegradable paper plates, eating utensils, and paper napkins. They are available upon request at additional cost.

Do you do tastings?

Most of our food is available at the restaurant to taste at your convenience.

Is a gratuity automatically added to my order?

We do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order.

Please contact us for all your catering needs:

Email: kababburgerlafayette@gmail.com
Phone: 925-297-6343
Catering Fax Number: 925-297-6357